Government goes paperless with SeamlessDocs
We’ve all dealt with the tedium and frustration of completing necessary paperwork. Especially when submitting it electronically and you’re required to print, hand write in the forms, and scan them back onto your computer before sending. Much of corporate America has rid itself this monotonous task for their customers by adopting platforms that enable electronic form completion and signatures.
However, some of the most important and extensive documents you’ll fill out are from the government – so how are they adapting to these advancements in technology? By partnering with SeamlessDocs. Simply, SeamlessDocs modernizes a critical operation of government: forms.
SeamlessDocs modernizes a critical operation of government: forms.
Jonathon Ende and Cachi Camejo founded SeamlessDocs in 2011, because they fundamentally believe that government is beautiful. Their goal was to transform the way governments interact with their citizens by bringing their forms online, and making them paperless.
Examples of how SeamlessDocs is making government beautiful ranges from online forms for health benefit applications to a customized CMS for a specific city or county. For example, the website for the city of Newark, powered by SeamlessDocs, includes a sleek online portal for paying taxes, water bills, etc. as well as a form center to easily search public records. Seth Wainer, CIO for the city of Newark, credits SeamlessDocs for their ability to bring “government up to speed with the technological shifts happening across a number of industries”. Ultimately, I believe our partnership will engender long term future for both technology at the City of Newark and within SeamlessDocs.” The website for Bryan County, Georgia is another example of SeamlessDocs making public interactions “seamless” by offering online payments, tax information and motor vehicle registrations all with the click of a button.
Seth Wainer, CIO for the city of Newark, attributes SeamlessDocs for their ability to bring “government up to speed with the technological shifts happening across a number of industries”
Another example of SeamlessDocs at work is the partnership recently announced by the Municipality of Princeton. The Municipality uses SeamlessDocs’ software for a variety of forms including applications for vacant home, police ride alongs, food service, vital records such as birth certificates and more. The Municipality conducted initial testing and received positive feedback from citizens that used the technology including comments such as: “It was super easy” and “I got the birth certificate right away in the mail.”
Not only does SeamlessDocs help Princeton citizens, the government employees are using the system to streamline workflow and avoid repetitive data entry tasks, ultimately cutting costs and increasing efficiency. From both sides, SeamlessDocs provides agencies and citizens access to a quick and reliable process that saves up to 80 percent in time and 30 percent in costs.
SeamlessDocs provides agencies and citizens access to a quick and reliable process that saves up to 80 percent of time and 30 percent of costs.
Government employees are praising the benefits SeamlessDocs provides them and their citizens. Paul Allene, a technology coordinator for Somerville, New Jersey noted that, “A citizen’s time is valuable. If they’re on the train an hour and can get stuff done in that time (by filling out a SeamlessDoc) then that achievement – that technology enables – is so important to me as a government professional.”
Once a form is submitted to a government agency, SeamlessDocs provides a toolset for government employees to electronically coordinate internal reviews and approvals. SeamlessDocs also provides a free marketplace of templates for agencies to adapt the most common types of forms in just one click.
With benefits to both the citizens completing forms and the government agencies working on the backend, it’s no wonder this Govtech Fund portfolio company has seen exponential growth in the past three years, expanding to work with local governments in 48 states, 112% customer renewal rate and engagement levels triple.
this Govtech Fund portfolio company has seen exponential growth in the past three years, expanding to work with local governments in 48 states, 112% customer renewal rate and witnessing engagement levels triple.
There’s a stereotype that working with government is slow to move, closed off to innovation and generally stale. Ende disagrees. At SeamlessDocs, the team respects and understands that everyone involved wants to improve the process, and as Ende says, “if you sell a great product, they will be interested.” He also believes that his positive notion of government operations will soon become the norm as the govtech industry matures. We agree, Jonathon!